Reference

Legal terms for your Indonesia account

Our legal page puts account terms, wallet records, cookie choices and dispute contact paths in one place before you open your account.

Account termsCookie choicesDANA recordsQRIS receipts
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alototo Legal terms for your Indonesia account
CONTACT PATHS

Three ways to reach legal support

Clear contact routes matter when your question is about terms, data, or a wallet record.

Live chat Use the chat bubble after login between 10:00 and 22:00 WIB.
Email request Send account and data matters to [email protected] from the email on your profile.
Account menu Open Account > Help > Legal request on mobile web or computer browser.
DATA CONTROL

How we handle legal records

Legal handling is practical: we collect only the account and transaction data needed to operate your wallet, secure your login, and answer valid requests.

Account records

We keep your username, registered phone, email, login timestamps, and profile edits so we can confirm who is asking. If a legal request involves account ownership, these records are checked before we reply.

Payment trail

DANA, OVO, GoPay, and QRIS events are logged with time, status, and account reference. This helps us trace wallet disputes without asking you to resend the same receipt through several channels.

Cookie choices

Open Account > Legal & Privacy to manage cookie choices on your current browser. Essential cookies keep login and wallet pages working, while optional tracking choices can be changed without closing your account.

Security checks

Password reset, device change, and phone verification steps protect legal records from the wrong person. If a request comes from an unfamiliar session, we may ask you to confirm details before sharing data.

Record retention

We retain account and wallet records for operational, dispute, and legal needs. When records are no longer needed for those purposes, we remove or separate data in line with our internal retention process.

Change requests

You can ask us to correct profile data through Account > Help > Legal request. For wallet-linked edits, we may need matching DANA, OVO, GoPay, or QRIS proof before changing a record.

Legal questions before you join

These answers explain how legal requests work before and after you open an account. We focus on account terms, data rights, cookie choices, wallet records, and access rules for Indonesia. If your question involves Live Roulette, Aviator, Mahjong Ways, or League of Legends markets, the same account terms apply and access is handled where local law permits.

The account terms apply once you create a profile, confirm your contact details, and use the wallet or lobby. They cover account accuracy, access rules, payment records, cookies, support contact, and dispute steps.

Yes. Open Account > Help > Legal request and tell us which profile detail needs correction. If the change affects wallet records, we may ask for matching DANA, OVO, GoPay, or QRIS proof.

We use those records to match wallet activity with your account, resolve payment disputes, and confirm payout instructions. Each record includes the rail, time, status, and account reference needed for support checks.

Go to Account > Legal & Privacy on mobile web or a computer browser. Essential cookies are needed for login and wallet pages, while optional choices can be changed from the same menu.

Access may be restricted when account details do not match, a security check is pending, or eligibility depends on local law. This applies across slots, live tables, fishing rooms, and esports markets.

Contact live chat from 10:00 to 22:00 WIB or email [email protected]. Include your account ID, payment rail, transaction time, and any receipt number from DANA, OVO, GoPay, or QRIS.

You can request account data through Account > Help > Legal request. We will verify your identity first, then prepare data tied to your profile, login history, cookie choices, and wallet records.

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